• All damages must be reported immediately. Deliveries must have the damage noted on the delivery receipt.
  • Damaged Items – An item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact. Customers are requested to contact us immediately about the damage to their item. To help us help you resolve the issue quickly, please send us digital pictures of the item and the packaging (even if it’s from a camera phone) and explain the problem in an email to our customer support team. This will help us take the matter up with the manufacturer who shipped the product to you. 
  • Cancellation of Orders – Please note that we cannot guarantee the cancellation of your order. When a customer wishes to cancel an order they are required to contact us immediately.
  • We process all orders on a daily basis (excluding weekends and holidays). Once your order is processed, we need 14-18 days to create your bracelet. 
  • Most of our orders ship within 14-18 business days (excluding weekends and holidays). 
  • There is no sales tax for orders shipped outside of St. John USVI
  • Payment Options – We accept all major Credit Cards.